Refund policy

30-day return requests

You may request a return within 30 days after receiving your order. Contact customercare@sidwayswim.com with your order number and the item you wish to return before sending anything back.

Condition of returned items

For a change-of-mind or fit return, items must be unworn, unwashed and undamaged, with original tags and any hygiene liner or seal intact. Please try on swimwear over underwear. Items with removed hygiene protection or signs of use are not eligible for a change-of-mind return. This does not limit your rights for defective, incorrect or misdescribed goods.

Return instructions and costs

After your request is approved, we will provide the return address and instructions. Approved returns are sent to China. Please do not send items to the address printed on the parcel without contacting us first.
For a change-of-mind or fit return, the customer pays the return postage, including international postage to China. We do not charge a restocking fee. Original shipping charges are not refunded for change-of-mind returns, except where required by applicable law.

Damaged, defective or incorrect items

Please contact us promptly with your order number and photos if possible. We will review the issue and arrange an appropriate replacement or refund. If a return is required because of our error or a defective item, we will cover reasonable agreed return-shipping costs or provide another remedy. Do not incur return costs before receiving instructions.

Refunds

We will inspect returned items and notify you whether the refund is approved. Approved refunds are issued to the original payment method within 7 business days after we receive and inspect the return. Your bank or payment provider may take additional time to post the funds.

Exchanges and cancellations

For a different size or color, contact us first. Exchanges depend on stock availability; we may arrange a return and a separate new order. Cancellation requests before dispatch will be handled where possible. After dispatch, the return process applies.